FAQ's

 

FAQ's

What is your return policy? We know you will love and notice the difference using our products, so If there are any issues with your order we can offer a full refund or replacement. This can be resolved by contacting us through our website or Facebook page. Please note the product must be returned within 14 days of delivery to be eligible for a refund.

How long will it take to receive my item?

What is synthetic beeswax? 

Do you test on animals or use animal derived ingredients? Alové is strongly against the use of animal derived ingredients and testing on animals. All our products are suitable for vegans

Do Alové products contain parabens? No Alové products contain parabens, Suphates or other harmful ingredients  

Do you offer international postage? Unfortunately not at this point in time. We recommend signing up to our news letter to keep up to date should International postage become available

Do Alové products use palm oil derived ingredients? Transparency & sustainability are two of our core values. Most of our formulations are free from palm derived ingredients. However where we have had to use a ingredient derived from palm we will source it from sustainable suppliers.

What is Afterpay?